Some say that "Everyone should have to wait tables at least once in their lives." Once you’ve done it, the thinking goes, you’ll have more patience and empathy with those that serve you at restaurants. While I have never waited tables, put me in the column of those that agree with the sentiment.
On The Fly may be a retailer, but we are in the service business, just like any restaurant. And occasionally, we screw up an order. We send a Large when the customer ordered Extra-Large. We send over-the-calf socks when a customer wanted mid-calf socks. We send Arctic Blue instead of Frost Blue. $#!& happens. And of course we will get the customer what they ordered and pick up the shipping to get the wrong product back to us.
This morning, I ordered my usual Sunday morning breakfast: eggs, bacon, and potatoes. This particular restaurant offered English muffins or sourdough toast, but I usually prefer wheat toast, so I went with the English muffin. When the food arrived, I was served the sourdough toast. I could have said something, but I didn’t. I can imagine how hard it is to serve a packed restaurant during Sunday brunch. If On The Fly never made a mistake, I’d have sent it back, but alas, we’re only human so I loaded up the sourdough with jam and bit my tongue.